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service & support

INTRODUCTION

ARUN Technology pride itself on providing the best treatment of its customers, from before to the after-sales care. Here you can find our customer testimonials and images from annual service visits, as well as customer FAQ's alongside the relevant contacts for any service requirements you may need.

ARUN Service Support provides coverage to prevent and protect your ARUN Technology spectrometers against faults or functional failure.

customer faq'S

  • Why are there 3 white rings on the burn spots?
    White burns mean poor argon/sample preparation. Check a freshly prepared setting up sample (see section 5 of the User Guide) Check the argon is of the correct grade and that the supply is on (see section 3.1 of the User Guide) Check that the argon exhaust is not blocked Make sure the instrument has had time to flush through (see section 3.10 in the ARTUS 8 Guide, 3.8 in the Neo and Save Junior Guide)
  • Small Milk White Burns - Low Argon Pressure
    The argon inlet may be blocked or the supply tank has insufficient pressure. It is advised to check the pipes for leaks and the pressure on the argon tank.
  • Why is my analysis incorrect?
    Check the quality of the burns Flush the instrument with Argon for 15 minutes Check the purity of the gas Carry out Standardisation and Spectrum Line Match Standardisation
  • How and where can I replace my setting up samples?
    Before the sample is too thin or beyond its useful life to use for the re-standardisation procedure; a replacement should be ordered. Contact servicesupport@aruntechnology.com.
  • Is there a warm-up time required before using the instrument?
    The instrument must warm up for at least 30 minutes before use. This is a portable instrument, and the assumption is that is can be used immediately. The CALIBUS is equipped with a light chamber constant temperature control system to meet the usage requirements at different high and low temperatures, it cannot be avoided. ARUN knows that the competitors are telling their customers that they have to perform a certain number of analyses before they can use the instrument where it will bring them accurate analytical results. This method wastes argon and is costly to the customer.
  • Can HELIUS detect precious metals in ores?
    Only Ag is included in the mining calibration for HELIUS, Au and other precious elements are usually in a concentration below 0.001% in ores, which makes them hard to detect.

Customer TESTIMONIALS

"Kieran and Bharat attended our factory to complete the annual service of our PolySpek, both were very professional and helpful. They talked me through what they were doing, what was being changed and advised me on a few things we could do to help the instrument. ”

METEC

Our recent service visits

CONTACT EMAILS

service support

Direct customers ONLY. All instrument servicing related subjects & issues

technical support

Distributors/Customers. All hardware, software and applications support issues – including queries about calibrations

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CONTACT US

OUR ADDRESS

Unit 16, The Brunel Centre, Newton Road, Crawley, West Sussex, RH10 9TU

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